{"id":2827,"date":"2024-05-10T12:54:12","date_gmt":"2024-05-10T10:54:12","guid":{"rendered":"https:\/\/oceantourshondarribia.com\/bookings-and-cancellations\/"},"modified":"2024-05-17T11:26:01","modified_gmt":"2024-05-17T09:26:01","slug":"bookings-and-cancellations","status":"publish","type":"page","link":"https:\/\/oceantourshondarribia.com\/en\/bookings-and-cancellations\/","title":{"rendered":"Bookings and Cancellations"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-min-height:15vh;--awb-background-size:cover;--awb-flex-wrap:wrap;--awb-filter:saturate(70%);--awb-filter-transition:filter 0.3s ease;--awb-filter-hover:saturate(70%);\" data-bg=\"https:\/\/oceantourshondarribia.com\/wp-content\/uploads\/2024\/04\/Background_sea.jpg\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-center fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:10px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color3);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:23px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:500;margin:0;font-size:1em;\">Bookings and Cancellations<\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><mark><b style=\"background-color: var(--awb-bg-color-hover); color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: 17px; font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform);\" data-fusion-font=\"true\">Methods of payment and reservations<\/b><\/mark><\/p>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color-hover);\"><b>Payment of the booking by credit card<br \/>\n<\/b><\/span><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); font-weight: var(--awb-text-font-weight); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color-hover);\"><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); font-weight: var(--awb-text-font-weight); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color-hover);\">If you pay by credit card, your booking will be confirmed at the time of payment. We will send you an email to confirm your booking. If you do not see our email in your inbox, please check your SPAM folder. <\/span><\/span><\/li>\n<li><b>Payment of the booking by bank transfer<br \/>\n<\/b>If you choose to pay by bank transfer, we will send you an email with your booking details and our bank details so that you can pay by bank transfer. <u>Your booking will not be confirmed until you make the transfer and send us the proof of payment<\/u> to our email address: info@oceantourshondarribia.com. You have 48 hours to make the payment, otherwise we will cancel the booking. Once we have checked the payment, we will confirm your booking and send you an email to confirm it. If you do not see our email in your inbox, please check your SPAM folder.<\/li>\n<\/ul>\n<p><b><mark>Large family discounts<\/mark><\/b><\/p>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color-hover);\"><b>Are you a large family?<\/b><\/span><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); font-weight: var(--awb-text-font-weight); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color-hover);\"> Contact us by <a href=\"https:\/\/oceantourshondarribia.com\/en\/contact\/\"><u>phone or email<\/u><\/a> to provide us with a copy of the document with your large family number and we will send you a 10% discount code that you can apply at the time of purchase of your selected route so that you can enjoy an unforgettable experience with your family.<\/span><\/li>\n<\/ul>\n<p><mark><b style=\"background-color: var(--awb-bg-color-hover); color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: 17px; font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform);\" data-fusion-font=\"true\">Booking cancellation<\/b><\/mark><\/p>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color-hover);\"><b>Booking cancelled by the customer<br \/>\n<\/b><\/span>If a customer wants to cancel their booking, they have up to 48 hours before the booking to do so. If they do so within this period, the full amount will be refunded through the payment method they chose to pay for the booking. Otherwise the full amount of the booking will be forfeited.<\/li>\n<li><b>Booking cancelled by Ocean Tours Hondarribia<br \/>\n<\/b>The routes offered are subject to the conditions of the environment in which they take place and may therefore undergo changes before or even during the activity (weather, sudden changes in conditions&#8230;). In case of previous cancellation due to circumstances beyond the client&#8217;s control or on the same day due to weather conditions, after informing the client immediately, he\/she will have the right to book the route on another day or to be refunded the amount paid.<\/li>\n<\/ul>\n<p><span style=\"color: #2a435c;\"><span style=\"font-size: 17px; background-color: rgba(173, 202, 213, 0.5);\"><b>Refunds or returns<\/b><\/span><\/span><\/p>\n<ul>\n<li>Ocean Tours Hondarribia will proceed to make refunds using the same method of payment chosen by the client at the time of booking the route. The maximum refund period is 5 days. Full refunds for bookings cancelled by the client are subject to the rule that they must be made at least 48 hours before the date of the booking. All bookings cancelled after this time will not be refunded.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:35px;--awb-padding-bottom-small:20px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_3_4 3_4 fusion-flex-column fusion-flex-align-self-flex-start fusion-animated\" style=\"--awb-padding-right:5%;--awb-padding-left:5%;--awb-padding-top-medium:75px;--awb-padding-bottom-medium:75px;--awb-padding-top-small:30px;--awb-padding-right-small:0px;--awb-padding-bottom-small:0px;--awb-padding-left-small:0px;--awb-bg-color:transparent;--awb-bg-color-hover:transparent;--awb-bg-size:cover;--awb-border-color:hsla(var(--awb-color2-h),calc(var(--awb-color2-s) - 30%),calc(var(--awb-color2-l) - 10%),var(--awb-color2-a));--awb-border-style:solid;--awb-width-large:75%;--awb-margin-top-large:50px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.6\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-life-ring fas circle-no fusion-animated\" style=\"--awb-iconcolor:#ce524e;--awb-iconcolor-hover:#ce524e;--awb-font-size:40px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:5px;--awb-margin-left:0px;\" data-animationType=\"bounceInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><\/i><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:5px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:25px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:500;margin:0;letter-spacing:1px;text-transform:uppercase;font-size:1em;line-height:1.2;\">Do you have any more cuestions?<\/h4><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-font-size:16px;--awb-text-color:var(--awb-color3);--awb-margin-top:10px;--awb-margin-bottom:25px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p style=\"text-align: center;\">If you have more questions about our service, routes or bookings, take a look at our FAQ section or contact us directly. We are here to help you :) We are here to help you :)<\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:5px;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" style=\"--awb-margin-top:2px;--awb-margin-right:2px;--awb-margin-bottom:2px;--awb-margin-left:2px;--button_accent_color:var(--awb-color3);--button_border_color:var(--awb-color3);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-color5);--button_gradient_bottom_color:var(--awb-color5);--button_gradient_top_color_hover:hsla(var(--awb-color5-h),calc(var(--awb-color5-s) - 5%),calc(var(--awb-color5-l) - 10%),var(--awb-color5-a));--button_gradient_bottom_color_hover:hsla(var(--awb-color5-h),calc(var(--awb-color5-s) - 5%),calc(var(--awb-color5-l) - 10%),var(--awb-color5-a));--button_text_transform:none;--button_font_size:16px;\" target=\"_self\" data-hover=\"bg_slide_right\" href=\"https:\/\/oceantourshondarribia.com\/en\/frequently-asked-questions\/\"><i class=\"fa-question-circle far awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Frequently Asked Questions<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-2 fusion-button-span-yes fusion-button-default-type\" style=\"--awb-margin-top:2px;--awb-margin-right:2px;--awb-margin-bottom:2px;--awb-margin-left:2px;--button_accent_color:var(--awb-color1);--button_border_color:var(--awb-color3);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-color4);--button_gradient_bottom_color:var(--awb-color4);--button_gradient_top_color_hover:var(--awb-color3);--button_gradient_bottom_color_hover:var(--awb-color3);--button_text_transform:none;--button_font_size:16px;\" target=\"_self\" data-hover=\"bg_slide_right\" href=\"https:\/\/oceantourshondarribia.com\/en\/contact\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact<\/span><i class=\"fa-paper-plane far awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_3_4 3_4 fusion-flex-column fusion-flex-align-self-flex-start fusion-no-small-visibility fusion-no-medium-visibility fusion-animated\" style=\"--awb-padding-right:5%;--awb-padding-left:5%;--awb-padding-top-medium:75px;--awb-padding-bottom-medium:75px;--awb-padding-top-small:60px;--awb-padding-right-small:60px;--awb-padding-bottom-small:60px;--awb-padding-left-small:60px;--awb-bg-color:transparent;--awb-bg-color-hover:transparent;--awb-bg-size:cover;--awb-border-color:hsla(var(--awb-color2-h),calc(var(--awb-color2-s) - 30%),calc(var(--awb-color2-l) - 10%),var(--awb-color2-a));--awb-border-style:solid;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.6\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:40px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Your Journey to a Fulfilling Life<\/h1><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":98,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2827","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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